How to Return or Exchange An Item Purchased Online

Customer Service Returns and Exchanges

All returns must be initiated within 14 days of receipt. Please email to request a return. All items have to be returned in the same brand-new condition as they were sent out. This means unwashed, unworn, no odors or pet hair, and with the original tags still attached. We inspect every item that goes out and is returned. We take great care in shipping our clothing. Please make sure to send it back in the same condition. Lea’s reserves the right to refuse returns based on their returned condition.

Items to be Returned for a Refund

We cannot accept returns for exchange, store credit, or refund if merchandise is not received by us in specified time period (14 days after it is received by you.) Original and return shipping fees are non-refundable.

Refusing a delivery is not an acceptable means to return an item. Refused packages will be treated as unauthorized returns and will be charged 20% restocking fee, plus double shipping, as the carrier charges us both ways.

We reserve the right to deduct up to 10% restocking fee from returns of large quantity, or high frequency returns who have received free outbound shipping.

Return Shipping

You are welcome to return merchandise using whatever method you choose, though shipping through an insured traceable carrier is recommended, as Lea’s is not responsible for loss or damage. Lea’s are not responsible for lost returns packages, so shipping and tracking are highly encouraged.

Please note sales merchandise is considered FINAL SALE and is not returnable.

Please Note.

We do not accept returns on gift certificates, jewelry, lingerie or undergarments. We are sorry, but shipping charges for your order cannot be refunded and return shipping is at your expense. Insuring your package and using a carrier that allows you to track your package is recommended. Sale items are final.

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